Politique de remboursement

Return & Refund Policy

We want you to love your Cosmora order. Here's how returns work:

Damaged, defective, or wrong item
If your item arrives damaged, defective, or isn't what you ordered, contact us at cosmora24@gmail.com within 30 days of receiving it, with a photo of the issue. Once verified, we'll issue a full refund or send a replacement — no need to send anything back.

Changed your mind
Because of how our products are sourced and shipped, we're unable to accept returns for "changed my mind" reasons outside the EU cooling-off period below. Please double check product details before ordering.

European Union 14-day cooling-off period
If your order is shipped within the EU, you have the right to cancel your order within 14 days of receipt, for any reason, without justification. To exercise this right, contact us at cosmora24@gmail.com within 14 days. Since return shipping to our supplier isn't available, we'll process this as a refund once your request is confirmed — you don't need to send the item back.

Order not received
If your order hasn't arrived within the estimated delivery window, contact us at cosmora24@gmail.com with your order number, and we'll investigate with our shipping partner and issue a refund or replacement if the order is confirmed lost.

Refunds
Once approved, refunds are issued to your original payment method within 10 business days. Bank processing times may add a few extra days. If more than 15 business days have passed since approval, contact us at cosmora24@gmail.com.

Non-returnable items
Sale items and gift cards are not eligible for refund.