Versand
Shipping Policy
Last updated: 16.08.2026
Thank you for shopping at Cosmora. This Shipping Policy explains how we process, ship, and deliver your order.
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay in your order.
2. Shipping Rates and Delivery Estimates
We currently offer free shipping on all orders.
Estimated delivery times (in business days, after processing) vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 3–5 business days |
| Slovakia, Belgium | 4–6 business days |
| Germany, Netherlands, Poland | 4–8 business days |
| Italy, Spain, Portugal, Luxembourg | 4–10 business days |
| France | 4–9 business days |
| Switzerland, Latvia, Czechia | 6–9 business days |
| Ireland, Sweden | 6–11 business days |
| United States | 5–9 business days |
| Estonia | 7–10 business days |
| Austria, Hungary | 8–11 business days |
| Lithuania, Slovenia | 8–12 business days |
| Croatia | 9–14 business days |
| Bulgaria, Romania | 9–15 business days |
| Greece, Malta | 11–16 business days |
| Finland, Denmark | 11–19 business days |
These are estimates only and are not guaranteed. Delivery times may be affected by customs processing, local courier delays, weather, or other events outside our control.
Delivery estimates are also shown at checkout, calculated based on your shipping address.
3. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.
4. Customs, Duties, and Taxes
We ship internationally. Depending on your country's regulations, your order may be subject to import duties, customs fees, or local taxes, which are the responsibility of the customer and are not included in the item price or shipping cost.
Cosmora is not responsible for delays caused by customs processing in your country. We recommend checking with your local customs office if you have questions about potential fees before placing your order.
5. Incorrect Shipping Addresses
Please ensure your shipping address is complete and accurate at checkout. Cosmora is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at arsushawork@gmail.com — we cannot guarantee changes once an order has been processed.
6. Lost, Delayed, or Damaged Packages
If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us at arsushawork@gmail.com with your order number so we can investigate and assist you.
7. Multiple Items
If your order contains multiple items, they may be shipped separately and could arrive in different packages or at different times, even if shipped to the same address.
8. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: cosmora24@gmail.com